By placing an order through YUPGOODS, you agree to the terms below. We set these policies to ensure that you are fully aware of our return and refund procedures. These policies apply to all countries we target, specific to the shipping zones we publish: North America Shipping, Europe Shipping, South America Shipping, Oceania Shipping, Africa Shipping, and Asia Shipping, read alongside our Shipping Policy.

YupGoods Return Policy

At YupGoods, your satisfaction is our priority. We want you to love your purchase, and we’ve made our return process as straightforward as possible.

A. Restocking Fee

There’s no restocking fee for returns.

B. Eligibility for Returns

We accept returns only when your purchase meets the following criteria:

• Wrong, Damaged, or Faulty Items:

  • The product doesn’t match the website description (e.g., wrong item, material, or size).

  • The product arrives torn, dirty, wet, or with hairy fabric.

  • The product has visible print defects (blurred or out of place).

  • The product is damaged or has peeling prints after the first wash.

• Wrong Size Items:

  • The product’s measurements deviate by more than 1.5 inches from our standard size guide.

• Non-Fitting Items:

  • Only T-shirts are eligible for return or exchange if they don’t fit as expected.

• Shipping Damage:

  • The package received is wrong, damaged, or faulty due to the shipping process. Please inspect your package carefully upon arrival. If you notice any issues, you can return it to the courier immediately or contact us within 30 days of delivery for prompt assistance.

Return Product Conditions

For a product to be eligible for return, it must:

• Meet the eligibility criteria listed above.

• Show no signs of being used.

• Have the neck label intact.

• Be in its original packaging.

• Be requested to be returned within 30 days from the date of delivery.

  • Note for International Orders (outside the US): We support defective or unwanted orders within 60 days from the date of delivery.

C. Simple Return Process

We’re here to help! If you believe your product is eligible for a return, please follow these steps:

1. Contact Us: Email us at support@yupgoods.com or contact us through our website. Please clearly explain the issue with your product.

2. Provide Information: To help us quickly process your request, please include:

   • Your order information (to confirm the order).

   • Photos of the packaging label.

   • Clear photos of the items showing the damaged, wrong, or faulty part that differs from the website description.

   • Photos clearly showing the actual measurements (width, length), if you received the wrong size.

   • Information about the item you wish to receive as a replacement (if applicable).

   • Note: For orders with multiple items, please provide photos/videos of all products laid out side-by-side on a flat surface.

3. Verification & Resolution: Once we receive and confirm your return (usually within 72 hours of receipt), you’ll receive an email confirming your return is complete. If there’s a refund, it will be issued within 7 days. Please note that it typically takes an additional 3-5 business days for the credit to appear in your account, depending on your bank or credit card company.

Important Notes:

• Products returned without our prior verification are not eligible for support.

• If exchanging, you’ll receive a replacement item that’s the same price or higher. If the exchanged product has a higher price, you’ll be responsible for the additional cost.

Before placing an order, please make sure to fill in the correct address, accurate to the street and house number, so that you can accurately receive the package in time. If the delivery address is wrong and the delivery is unsuccessful, the customer will bear the corresponding loss. Thanks for your kind understanding.

CONTACT INFORMATION

Support time: Mon–Fri: 9:00 AM-5:00 PM UTC+7

Email Us: support@yupgoods.com

Warehouse United States: 917 Chimney Hill Pkwy, Virginia Beach, VA 23462